General

These terms and conditions will apply to all transactions placed online with www.bradbeers.com. Please read them before placing any order. All contracts shall be governed by English law. Nothing in these terms and conditions will be deemed to affect your statutory rights. By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by online transaction via our secure server. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered card holder. The web price includes VAT at 20%.

In most circumstances it is not possible to make changes to your order once you have placed it, although we would ask you to contact us as soon as possible should you wish to do so. If you’d like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0845 19 900 19 between 9am and 5.30pm, 6 days a week, or use our contact form. Please be ready to quote your order number and order date. If your order has already been despatched or delivered, then you will need to follow our Returns procedure.

Delivery Terms for Online Purchases Excluding Furniture & Beds

Standard delivery is FREE on all orders over £50. We charge £2.99 for standard delivery on orders under £50. Your items will be sent via Royal Mail. Items over 2kg will be sent via Parcel Force.

Delivery Terms for Furniture & Beds

Free local delivery is available within 25 miles of our stores in Hedge End (SO30 2QY ) & New Milton (BH26 6DN) on orders over £500 in value. If you are outside this area, please allow us to quote you a competitive delivery charge based on the distance and size of your order. Please telephone Hedge End 01489 772777 and ask to speak to a sales person.

Your furniture is carefully transported and wrapped in protective packaging. We will unwrap and place your furniture exactly where you want it and then remove all the packaging. (This excludes home assembly furniture).

We will ask you to examine the goods in the presence of our delivery crew and if you find the goods to be defective in any way this should be noted on the delivery documentation which will be relayed to our customer services department who will contact you within 48 hours.

Returns and Exchanges

If you are not 100% satisfied when you receive your products, you may return the items to us within 28 days for exchange or refund. This excludes beds and mattresses which have been taken out of their original sealed packaging, and “made to order” or “special order” items such as most pieces of furniture. Returns will take approximately 7 working days for processing upon receipt.

We recommend that you insure the package you are returning. We suggest the use of a carrier that can provide you with a "proof of delivery". Bradbeers.com cannot be liable for items lost or damaged in transit.

Bradbeers will issue you with a voucher code equal to, or greater than the postage cost to you of returning unwanted items. This can then be used as a discount against your next purchase (conditions apply).

You may also return items to our stores. It does not have to be the branch from where you originally bought the item. You will be asked to provide proof of purchase (ie. a receipt).

NB: Linens – Due to hygiene reasons no return will be accepted on any filled products such as duvets, pillows and mattress toppers. Lingerie – it is our policy that we will not exchange or refund briefs, thongs or foundation wear with a gusset. This is for hygiene reasons.

Furniture & Beds: Most of these items will have been specially ordered for you. If you wish to cancel your order after the goods have been delivered and signed for in good order, then Bradbeers does not normally take the goods back. We will, however, look at each case on its merits. In order to help us to help you, please do not use the goods, but take care of them and keep the original packaging where possible.

This does not affect your statutory rights.

Products, Prices and Content

Whilst every effort has been made to ensure the pictures and colours depicted on the website match as closely as possible those of the actual products, due to technical limitations, some colours may vary. All prices are shown in pounds sterling (£) and are inclusive of UK vat at the current rate unless clearly stated.

Prices, product descriptions, images and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

All items for sale on our website are deemed for contractual purposes not to be “offered for sale”, but rather to be “invitations to treat” (as per Pharmaceutical Society of Great Britain v Boots Cash Chemists (Southern) Ltd 1953).

Any information displayed on our website or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice.

All information on our website is updated regularly. We reserve the right to alter our prices and specifications without notice.

Contract Creation and Ownership of Goods

For all items (excluding specially ordered furniture and beds) the technical steps required to create the contract between you and us are as follows:-

You place the order on the Website by pressing the “confirm order” button at the end of the checkout process. You will be guided through the process of placing an order by a series of instructions on the website.

We will send to you an order acknowledgement email detailing the products you have ordered. This is automatically generated and is not an order confirmation or order acceptance.

When your product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it or if it is for specially ordered items.

Contract Completion for Furniture, Beds and other specially ordered items – Bradbeers will send a separate order confirmation email in addition to the automatic email you will receive straight after placing the order. This separate order confirmation email will be checked by a human being in order to make sure that everything is correct. The contract of sale will be deemed to be complete once this email has been sent and full payment has been received. This order acknowledgement email will give an indication of the lead time to delivery. For example, many items take 6 – 8 weeks, but the lead time varies depending on many variables. Customers should understand that this lead time information is given in good faith and does not form part of the sales contract, should delivery for any reason take longer than anticipated.

Non-acceptance of an order may be a result of one of the following:-

1. The product you ordered is unavailable from stock or discontinued by the manufacturer.

2. Our inability to obtain authorisation for your payment.

3. The identification of a pricing or product description error.

Comments and Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Smith Bradbeer & Co Ltd, 124 - 138 Station Road, New Milton, Hampshire BH25 6LW. We will reply within five working days of receipt. Alternatively telephone us on 0845 19 900 19 between 9am and 5.15pm, 6 days a week.

Privacy policy

We will collect and store any personal data that you may volunteer whilst using our services, for example, placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include: - your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us, firstly, to process and fulfil any order requirements and secondly, to provide you with information to keep you up to date on products, services and promotions. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

In addition to the information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you, nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept cookies. You can modify your browser security settings to block cookies although you should be warned that changing cookie settings can adversely effect the performance of our website.

Links To Other Websites

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies of these websites and advise that you use caution and refer to the privacy statements and terms therein.

Security

We would like you to be confident about ordering online. We use secure socket layer (SSL) technology to ensure that your details are safe. The information you provide is encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright © The contents of this site and other publications from bradbeers.com are owned or licensed to Smith Bradbeer & Co Ltd or are used with permission by the owner, reproduction strictly by permission only.